Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton. [Book].

TextPublication details: Africa ; Albany, NY : Delmar/Thomson Learning, 2000. Description: xxiv, 432 p. : ill. ; 24 cmISBN: 0766814157Subject(s): Hospitality industry -- Customer servicesLOC classification: TX911.3.C8 F67 2000 Other classification: TX911.3 FOR Online resources: Contributor biographical information | Publisher description | Table of contents only

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Holdings
Item type	Current library	Call number	Status	Notes	Date due	Barcode
General Collection	Universiti Teknologi Brunei Library	TX911.3 FOR c.1 (Browse shelf(Opens below))	Available	Reg. No. 30317_ITB		812094

Includes bibliographical references and indexes.

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