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Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak.
Material type:
TextPublication details: London : Pitman Publishing, 1992. Description: xviii, 456 pages : illustrations ; 24 cmISBN: 0273034472Subject(s): customer satisfaction | Customer serviceOther classification: HF5415.2 HOR 1992
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General Collection
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Universiti Teknologi Brunei Library - at level 2 | HF5415.2 HOR 1992 c. 1 (Browse shelf(Opens below)) | Available | Reg. No. 25861_UTB | 801863 |
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No cover image available | ||
| HF5415.2 HAG 1985 c. 1 The industrial market research handbook / | HF5415.2 HAG 1987 c. 1 Do your own market research / | HF5415.2 HAG 1992 c. 1 Marketing research in practice : a practitioner's guide to effective applications and key strategies / | HF5415.2 HOR 1992 c. 1 Total customer satisfaction : lessons from 50 companies with top quality customer service / | HF5415.2 JAR 1999 c. 1 The marketing research : project manual / | HF5415.2 JAR 1999 c. 2 The marketing research : project manual / | HF5415.2 KEN 1999 c. 1 Marketing Research : measurement, method and application / |
Includes index
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