The customer is key : gaining an unbeatable advantage through customer satisfaction/ Milind M. Lele.

By: Lele, Milind M [author.]Contributor(s): Sheth, Jagdish N [author.]Material type: Text

TextPublication details: New York : John Wiley & Sons, 1991. Description: xi, 260 pages : illustrations, charts ; 23 cmISBN: 0471549177; 9780471549178Subject(s): Consumer satisfactionOther classification: HF5415.3 LEL 1991

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Item type	Current library	Call number	Status	Notes	Date due	Barcode
General Collection	Universiti Teknologi Brunei Library - at level 2	HF5415.3 LEL 1991 c. 1 (Browse shelf(Opens below))	Available	Reg. No. 27608_UTB		801875

Includes index

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