A Study of Patients Satisfaction in the Brunei Government Pharmacies Through Servqual / Hjh Siti Noorhainah binti Haji Muhammad Noor
Material type:
TextPublication details: :Bandar Seri Begawan : Universiti Teknologi Brunei, ©2019. Description: 80 pages : coloured illustrations, tables ; 30 cmSubject(s): Universiti Teknologi Brunei | Thesis Writing | Project Report, Academic | Project Report Universiti Teknologi Brunei | Pharmaceutical services -- Customer satisfaction. -- Brunei Darussalam | Pharmacy -- Customer satisfaction. -- Brunei DarussalamOther classification: RTDS 248 | UTB 120 REPORT THESIS & DISSERTATION, RTDS 248
| Item type | Current library | Call number | Copy number | Status | Notes | Date due | Barcode |
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Reports, Thesis & Dissertation Students
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Universiti Teknologi Brunei Library - at level 2 | UTB 120 REPORT THESIS & DISSERTATION, RTDS 248 (Browse shelf(Opens below)) | 1 | Not for loan | Reg. No._UTB [RTDS 248] | 829305 |
A Thesis submitted to The Universiti Teknologi Brunei (UTB) in partial fulfillment of the requirements for the degree of Master of Science (MSc) in Management and Technology.
ABSTRACT
The main objective of this research study is to answer the research questions which is to determine the level of the patient satisfaction in the Brunei Government pharmacies; and to find which SERVQUAL dimension has the dominant influence on patient satisfaction in the Brunei Government pharmacies. The study was applying the Quantitative research method. The results of the research is that the level of the patient satisfaction in the Brunei Government pharmacies is not satisfactory. In addition, all of the five dimensions require attention by the Brunei Government pharmacies in order to increase the level of service quality and patient satisfaction in Negara Brunei Darussalam. The Regression analysis found only 3 SERVQUAL dimensions are significant: Tangibles, Reliability and Assurance. While Responsiveness and Empathy are not significant.
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