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The customer is always right! : thought-provoking insights on the importance of customer satisfaction from today's business leaders / Armen J. Kabodian.
Material type:
TextPublication details: Boston : Harvard Business School Press, 1996. Description: 153 pages : 17 cmISBN: 9780070342095; 0070342091Subject(s): Customer services -- Quotations, maxims, etc | Customer relations | Consumer satisfaction | Chief executive officers -- United States -- Quotations | Businesspeople -- QuotationsOther classification: HF5415.5 KAB 1996
| Item type | Current library | Call number | Copy number | Status | Notes | Date due | Barcode |
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General Collection
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Universiti Teknologi Brunei Library - at level 2 | HF5415.5 KAB 1996 c. 1 (Browse shelf(Opens below)) | c. 1 | Available | Reg. no. 29234_UTB | 801936 |
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| HF5415.5 FRI 2001 c. 1 Contagious Customer Care / | HF5415.5 GRE 1997 c. 1 301 Great Customer Service Ideas / | HF5415.5 GUT 1997 c. 1 The dynamics of service : reflections on the changing nature of customer/provider interactions / | HF5415.5 KAB 1996 c. 1 The customer is always right! : thought-provoking insights on the importance of customer satisfaction from today's business leaders / | HF5415.5 KEE 1993 c. 1 Keeping customers / | HF5415.5 LOV 1994 c. 1 Product plus : how product + service competitive advantage/ | HF5415.5 REI 1996 c. 1 The loyalty effect : the hidden force behind growth, profits, and lasting value / |
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