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Customer Service Over The Phone / Stephen Coscia
Material type:
TextPublication details: New York : Telecom Books An , 1999 . Edition: 5th editionDescription: 143 pages : illustrations ; 23 cmISBN: 1578200466Subject(s): Customer services | Telephone in business | Telephone etiquette | Call centers — Management | Customer relationsOther classification: HF5415.5 COS 1999
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General Collection
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Universiti Teknologi Brunei Library - at level 2 | HF5415.5 COS 1999 c. 1 (Browse shelf(Opens below)) | Available | Reg. No. 30801_UTB | 810100 |
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| HF5415.5 BER 1995 c. 1 On great service : a framework for action/ | HF5415.5 BRO 1995 c. 1 What customers value most : How to achieve business transformation by focusing on processes that touch your customers/ | HF5415.5 COM 1994 c. 1 Command performance : the art of delivering quality service/ | HF5415.5 COS 1999 c. 1 Customer Service Over The Phone / | HF5415.5 CRA 1994 c. 1 The power of relationship marketing : how to keep customers for life / | HF5415.5 CUS 1990 c. 1 Customer-supplies relationship audit | HF5415.5 FRI 2001 c. 1 Contagious Customer Care / |
Includes index
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