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Quality management in the service industry / Lionel Stebbing.
Material type:
TextPublication details: New York : Ellis Horwood, 1990. Description: 178 pages : illustrations, charts ; 24 cmISBN: 9780137472635 ; 0137472633Subject(s): Service industries -- ManagementOther classification: HD9980.5 STE 1993
| Item type | Current library | Call number | Status | Notes | Date due | Barcode |
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General Collection
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Universiti Teknologi Brunei Library - at level 2 | HD9980.5 STE 1993 c. 2 (Browse shelf(Opens below)) | Available | Reg. no. 27621_UTB | 801316 |
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| HD9980.5 LOV 1988 c. 1 Managing services : marketing, operations, and human resources/ | HD9980.5 MCD 1986 c. 1 How to sell a service : guidelines for effective selling in a service business / | HD9980.5 STE 1993 c. 1 Quality management in the service industry / Lionel, Stebbing. | HD9980.5 STE 1993 c. 2 Quality management in the service industry / | HD9980.5 ZEI 1996 c. 1 Services marketing / | HD9981.5 MUR 1990 c. 1 Service operations management / | HD9982.5 MAN 1989 c. 1 Management in service industries / |
Includes bibliographical references and indexes.
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