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		The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld ; with Thomas Teal. by Reichheld, Frederick F [author.] \| Teal, Thomas [author.]. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 REI 1996 c. 1. Place hold Add to cart (remove)
		Ten keys to dynamic customer relations / Gregory H. Sorenson. by Sorenson, Gregory H [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London : Kogan Page, 1988Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HF5415.5 SOR 1988 c. 1, ... Place hold Add to cart (remove)
		Customer Service Over The Phone / Stephen Coscia by Coscia, Stephen [author.]. Edition: 5th editionMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Telecom Books An , 1999Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 COS 1999 c. 1. Place hold Add to cart (remove)
		People in retailing / Vera Hughes and David Weller. by Hughes, Vera. author \| Weller, David [author.]. Series: Macmillan modern retailingMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London : Macmillan , 1989Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5429 HUG 1989 c. 1. Place hold Add to cart (remove)