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		Handbook of customer satisfaction measurement/ Nigel Hill. by Hill, Nigel, 1952 - [author.]. Material type: Text; Format: print ; Audience: General; Publication details: England : Gower Publishing Limited, 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.335 HIL 1996 c. 1. Place hold Add to cart (remove)
		The business approach to training Teresa William and Adrian Green. [Books]. by William, Teresa. Material type: Text; Format: print Publication details: England Gower Publishing Limited. 1997Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5549.5.T7 WIL. Place hold Add to cart (remove)
		Dealing with customer complaints Tom Williams. [Books]. by Williams, Tom, 1954 -. Material type: Text; Format: print Publication details: England Gower Publishing Limited. 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 WIL. Place hold Add to cart (remove)

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