Customer Service Over The Phone / Stephen Coscia

TextPublication details: New York : Telecom Books An , 1999 . Edition: 5th editionDescription: 143 pages : illustrations ; 23 cmISBN: 1578200466Subject(s): Customer services | Telephone in business | Telephone etiquette | Call centers — Management | Customer relationsOther classification: HF5415.5 COS 1999

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Holdings
Item type	Current library	Call number	Status	Notes	Date due	Barcode
General Collection	Universiti Teknologi Brunei Library - at level 2	HF5415.5 COS 1999 c. 1 (Browse shelf(Opens below))	Available	Reg. No. 30801_UTB		810100

Includes index

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