Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak.

TextPublication details: London : Pitman Publishing, 1992. Description: xviii, 456 pages : illustrations ; 24 cmISBN: 0273034472Subject(s): customer satisfaction | Customer serviceOther classification: HF5415.2 HOR 1992

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Holdings
Item type	Current library	Call number	Status	Notes	Date due	Barcode
General Collection	Universiti Teknologi Brunei Library - at level 2	HF5415.2 HOR 1992 c. 1 (Browse shelf(Opens below))	Available	Reg. No. 25861_UTB		801863

Includes index

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