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		No cover image available The effect of service quality on customer loyalty; a study on laundry business in Brunei Darussalam / Dayangku Syarifah binti Pengiran Haji Baharudin by Dayangku Syarifah binti Pengiran Haji Baharudin [author] \| Dr. Kabiru Maitama Kura [supervisor]. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Brunei Darussalam : Universiti Teknologi Brunei ; ©2019Dissertation note: Dissertation (Master) - Universiti Teknologi Brunei (2019) Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT, THESIS & DISSERTATION, RTDS 203. Add to cart (remove)
		Contagious Customer Care / Nicky Frisby, Ian Chakravorty, Alison Lawrence. by Frisby, Nicky [author.] \| Chakravorty, Ian [author.] \| Lawrence, Alison [author.]. Material type: Text Publication details: United Kingdom : Go MAD Books, 2001Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 FRI 2001 c. 1. Place hold Add to cart (remove)
		The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld ; with Thomas Teal. by Reichheld, Frederick F [author.] \| Teal, Thomas [author.]. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 REI 1996 c. 1. Place hold Add to cart (remove)