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		Industrial marketing cases and concepts E. Raymond Corey. [Books]. by Panak, Michele Jurgens. Edition: 4th ed.Material type: Text; Format: print Publication details: Englewood Cliffs,N.J. Prentice-Hall 1991Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415 COR. Place hold Add to cart (remove)
		Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak. by Horovitz, Jacques [author.] \| Panak, Michele Jurgens [author.]. Material type: Text; Format: print Publication details: London : Pitman Publishing, 1992Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.2 HOR 1992 c. 1. Place hold Add to cart (remove)
		No cover image available The impact of service quality on postal service in customer satisfaction and trust : Case study in Brunei Darussalam / Amal Maziah binti Haji Muhd Sawara by Amal Maziah Binti Hj Muhd Sawara [author]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Brunei Darussalam : Univerisiti Teknologi Brunei , 2019Dissertation note: Dissertation (Master) - Universiti Teknologi Brunei (2019) Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT, THESIS & DISSERTATION, RTDS 228. Add to cart (remove)
		No cover image available A Study of Patients Satisfaction in the Brunei Government Pharmacies Through Servqual / Hjh Siti Noorhainah binti Haji Muhammad Noor by Hjh Siti Noorhainah binti Haji Muhammad Noor [author.] \| Dr Fadzliwati binti Mohiddin [supervisor.] \| Universiti Teknologi Brunei School of Business. Material type: Text; Format: print ; Literary form: Not fiction Publication details: :Bandar Seri Begawan : Universiti Teknologi Brunei, ©2019Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT THESIS & DISSERTATION, RTDS 248. Add to cart (remove)
		Contagious Customer Care / Nicky Frisby, Ian Chakravorty, Alison Lawrence. by Frisby, Nicky [author.] \| Chakravorty, Ian [author.] \| Lawrence, Alison [author.]. Material type: Text Publication details: United Kingdom : Go MAD Books, 2001Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 FRI 2001 c. 1. Place hold Add to cart (remove)