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The dynamics of service : reflections on the changing nature of customer/provider interactions /

Gutek, Barbara A.

The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz. - San Francisco, Calif : Jossey-Bass, c1995. - xxviii, 304 pages : 24 cm.

Includes bibliographical references (p. 287-293) and index.

ISBN: 9780787901011

Subjects--Topical Terms:
Customer services.

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