The dynamics of service : (Record no. 23899)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00896nam a22001937a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 260311b1995 |||a|||g |||| 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780787901011 |
| Qualifying information | hardback |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Universiti Teknologi Brunei |
| Language of cataloging | eng |
| Transcribing agency | UTB |
| 084 ## - BOOK Call Number | |
| Classification number | HF5415.5 GUT 1995 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gutek, Barbara A. |
| Relator term | author. |
| 245 10 - TITLE STATEMENT | |
| Title | The dynamics of service : |
| Remainder of title | reflections on the changing nature of customer/provider interactions / |
| Statement of responsibility, etc. | Barbara A. Gutek ; foreword by Daniel Katz. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | San Francisco, Calif : |
| Name of publisher, distributor, etc. | Jossey-Bass, |
| Date of publication, distribution, etc. | c1995. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxviii, 304 pages : |
| Dimensions | 24 cm. |
| 504 ## - Bibliography, Etc. Note | |
| Bibliography, Etc. Note | Includes bibliographical references (p. 287-293) and index. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/bios/wiley043/95012631.html">http://www.loc.gov/catdir/bios/wiley043/95012631.html</a> |
| -- | <a href="http://www.loc.gov/catdir/description/wiley035/95012631.html">http://www.loc.gov/catdir/description/wiley035/95012631.html</a> |
| Materials specified | Contributor biographical information |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Local Classification |
| Koha item type | General Collection |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Internal field | Book |
| CC (RLIN) | 801935 : 29236 c. 1 UTB |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Local Classification | Not damaged | Universiti Teknologi Brunei Library | Universiti Teknologi Brunei Library | - at level 2 | 04/11/1997 | HF5415.5 GUT 1997 c. 1 | 801935 | 11/03/2026 | c. 1 | 11/03/2026 | General Collection | Reg. no. 29236_UTB |