The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz.

TextPublication details: San Francisco, Calif : Jossey-Bass, c1995. Description: xxviii, 304 pages : 24 cmISBN: 9780787901011Subject(s): Customer servicesOther classification: HF5415.5 GUT 1995 Online resources: Contributor biographical information

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Holdings
Item type	Current library	Call number	Copy number	Status	Notes	Date due	Barcode
General Collection	Universiti Teknologi Brunei Library - at level 2	HF5415.5 GUT 1997 c. 1 (Browse shelf(Opens below))	c. 1	Available	Reg. no. 29236_UTB		801935

Includes bibliographical references (p. 287-293) and index.

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