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Keeping customers / edited by John J. Sviokla and Benson P. Shapiro.
Material type:
TextSeries: Harvard Business Review book seriesPublication details: Boston : Harvard Business School Press, 1993. Description: xv, 416 pages : 24 cmISBN: 9780875843339; 0875843336Subject(s): Customer services -- United States | Consumer satisfaction -- United States | Customer relations -- United States | Marketing -- ManagementOther classification: HF5415.5 KEE 1993
| Item type | Current library | Call number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|
General Collection
|
Universiti Teknologi Brunei Library - at level 2 | HF5415.5 KEE 1993 c. 1 (Browse shelf(Opens below)) | Available | Reg. no. 27233_UTB | 801937 |
Includes bibliographical references and index.
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