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		Keeping customers / edited by John J. Sviokla and Benson P. Shapiro. by Sviokla, John J [editor.] \| Shapiro, Benson P [editor.]. Series: Harvard Business Review book seriesMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Boston : Harvard Business School Press, 1993Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 KEE 1993 c. 1 . Place hold Add to cart (remove)
		The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld ; with Thomas Teal. by Reichheld, Frederick F [author.] \| Teal, Thomas [author.]. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 REI 1996 c. 1. Place hold Add to cart (remove)

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