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The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz.
Material type:
TextPublication details: San Francisco, Calif : Jossey-Bass, c1995. Description: xxviii, 304 pages : 24 cmISBN: 9780787901011Subject(s): Customer servicesOther classification: HF5415.5 GUT 1995 Online resources: Contributor biographical information
| Item type | Current library | Call number | Copy number | Status | Notes | Date due | Barcode |
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General Collection
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Universiti Teknologi Brunei Library - at level 2 | HF5415.5 GUT 1997 c. 1 (Browse shelf(Opens below)) | c. 1 | Available | Reg. no. 29236_UTB | 801935 |
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| HF5415.5 CUS 1990 c. 1 Customer-supplies relationship audit | HF5415.5 FRI 2001 c. 1 Contagious Customer Care / | HF5415.5 GRE 1997 c. 1 301 Great Customer Service Ideas / | HF5415.5 GUT 1997 c. 1 The dynamics of service : reflections on the changing nature of customer/provider interactions / | HF5415.5 KAB 1996 c. 1 The customer is always right! : thought-provoking insights on the importance of customer satisfaction from today's business leaders / | HF5415.5 KEE 1993 c. 1 Keeping customers / | HF5415.5 LOV 1994 c. 1 Product plus : how product + service competitive advantage/ |
Includes bibliographical references (p. 287-293) and index.
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