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		Forging the productivity partnership William Sandy [Books]. by Sandy, William. Material type: Text; Format: print Publication details: New York McGraw-Hill 1990Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD/58.8 SAN. Place hold Add to cart (remove)
		The power of relationship marketing : how to keep customers for life / Tony Cram. by Cram, Tony [author.]. Material type: Text; Format: print Publication details: London : Pitman Publishing, 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 CRA 1994 c. 1. Place hold Add to cart (remove)
		No cover image available Remember me McGraw-Hill. [VHS Tapes]. by McGraw-Hill. Material type: Text; Format: print Publication details: Hampshire Gower Publishing Company Ltd. 1981Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HF/5415.5 MCG, ... Place hold Add to cart (remove)
		Seeking customers and keeping customers with field guide to marketing edited by Benson Shapiro and John Sviokla [diskette]. by Shapiro, Benson. Material type: Text; Format: print Publication details: Boston, MA Harvard Business School Press 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 SEE. Place hold Add to cart (remove)
		No cover image available Command performance : the art of delivering quality service/ with a preface by John E. Martin. by Martin, John E [author.]. Material type: Text; Format: print Publication details: Boston, MA : Harvard Business School Press, 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 COM 1994 c. 1. Place hold Add to cart (remove)
		No cover image available Customer service. [VHS Tapes]. Series: VideotrainMaterial type: Text; Format: print Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 CUS. Place hold Add to cart (remove)
		Good profit : how creating value for others built one of the world's most successful companies / Charles G. Koch. by Koch, Charles G. (Charles de Ganahl), 1935- [author]. Edition: 1st edition.Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: New York : Koch Industries, Inc. 2015Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD31 KOC 2015 c.1. Place hold Add to cart (remove)
		Customer relationship management : concept, strategy, and tools/ V. Kumar, Werner Reinartz by Kumar, V [author.] \| Reinartz, Werner [author.]. Edition: 2nd editionMaterial type: Text; Format: print ; Audience: General; Publication details: Heidelberg, New York : Springer, 2012Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 KUM 2012 c. 1. Place hold Add to cart (remove)
		No cover image available The Importance of Relationship Marketing Among The Banking Sector in Brunei Darussalam / Debbie Lim Keh Ying by Debbie Lim Keh Ying [author] \| Universiti Teknologi Brunei School of Business. Material type: Text; Format: print Publication details: Brunei Darussalam : Universiti Teknoloigi Brunei , © 2020Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT, THESIS & DISSERTATION, RTDS 311. Add to cart (remove)
		Strategic brand management : building, measuring, and managing brand equity / Kevin Lane Keller. by Keller, Kevin Lane [author.]. Edition: 3rd editionMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall , 2008Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD69 KEL 2008 c. 1. Place hold Add to cart (remove)
		Contagious Customer Care / Nicky Frisby, Ian Chakravorty, Alison Lawrence. by Frisby, Nicky [author.] \| Chakravorty, Ian [author.] \| Lawrence, Alison [author.]. Material type: Text Publication details: United Kingdom : Go MAD Books, 2001Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 FRI 2001 c. 1. Place hold Add to cart (remove)
		The customer is always right! : thought-provoking insights on the importance of customer satisfaction from today's business leaders / Armen J. Kabodian. by Kabodian, Armen J [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Boston : Harvard Business School Press, 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 KAB 1996 c. 1. Place hold Add to cart (remove)
		Keeping customers / edited by John J. Sviokla and Benson P. Shapiro. by Sviokla, John J [editor.] \| Shapiro, Benson P [editor.]. Series: Harvard Business Review book seriesMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Boston : Harvard Business School Press, 1993Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 KEE 1993 c. 1 . Place hold Add to cart (remove)
		The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld ; with Thomas Teal. by Reichheld, Frederick F [author.] \| Teal, Thomas [author.]. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 REI 1996 c. 1. Place hold Add to cart (remove)
		Ten keys to dynamic customer relations / Gregory H. Sorenson. by Sorenson, Gregory H [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London : Kogan Page, 1988Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HF5415.5 SOR 1988 c. 1, ... Place hold Add to cart (remove)
		Customer Service Over The Phone / Stephen Coscia by Coscia, Stephen [author.]. Edition: 5th editionMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Telecom Books An , 1999Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 COS 1999 c. 1. Place hold Add to cart (remove)
		People in retailing / Vera Hughes and David Weller. by Hughes, Vera. author \| Weller, David [author.]. Series: Macmillan modern retailingMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London : Macmillan , 1989Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5429 HUG 1989 c. 1. Place hold Add to cart (remove)