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		The handbook of professional service management : caring for the customer before, during and after the sale by John H. Wellemin. [Books]. by Wellemin, John H. Material type: Text; Format: print Publication details: Bromley, Kent Chartwell-Bratt Ltd. 1984Availability: Items available for loan: Universiti Teknologi Brunei Library (1). Place hold Add to cart (remove)
		On great service : a framework for action Leonard L. Berry. [Books]. by Berry, Leonard L. Material type: Text; Format: print Publication details: New York The Free Press 1995Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 BER. Place hold Add to cart (remove)
		The power of relationship marketing : how to keep customers for life Tony Cram. [Books]. by Cram, Tony. Material type: Text; Format: print Publication details: London Pitman Publishing. 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 CRA. Place hold Add to cart (remove)
		Product plus : how product + service competitive advantage Christopher Lovelock H. [Books]. by Lovelock, Christopher H. Material type: Text; Format: print Publication details: New York McGraw-Hill 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 LOV. Place hold Add to cart (remove)
		Running an effective sales office Patrick Forsyth. [Books]. by Forsyth, Patrick. Edition: 2nd ed.Material type: Text; Format: print Publication details: Aldershot, Hants, England Brookfield 1985Availability: Items available for loan: Universiti Teknologi Brunei Library (1). Place hold Add to cart (remove)
		Running and effective help desk : planning, implementing marketing, automating, improving, outsourcing Barbara Czegel. [Books]. by Czegel, Barbara. Material type: Text; Format: print Publication details: New York A Wiley-OED Publication 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD/9696.C62 CZE. Place hold Add to cart (remove)
		Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak. by Horovitz, Jacques [author.] \| Panak, Michele Jurgens [author.]. Material type: Text; Format: print Publication details: London : Pitman Publishing, 1992Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.2 HOR 1992 c. 1. Place hold Add to cart (remove)
		What customers value most : How to achieve business transformation by focusing on processes that touch your customers Stanley A. Brown [Books]. by Brown, Stanley A. Material type: Text; Format: print Publication details: New York John Wiley & Sons 1995Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5.B76 BRO. Place hold Add to cart (remove)
		No cover image available Customer service. [VHS Tapes]. Series: VideotrainMaterial type: Text; Format: print Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 CUS. Place hold Add to cart (remove)
		Customer services and support: implementing effective strategis by Colin Armistead and Graham Clack. [Books]. by Armistead, Colin \| Clark, Graham. Material type: Text; Format: print Publication details: Long Ace, London Pitman Publishing. 1992Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 ARM. Place hold Add to cart (remove)
		Customer services : marketing and the competitive environmen / Philip Ford. by Ford, Philip [author]. Series: Banking certificate seriesMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London Pitman Publishing. 1989Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HG2988 FOR 1989 c.2, ... Place hold Add to cart (remove)
		Delivering quality service : balancing customer perceptions and expectations Valarie A. Zeithaml, A. Parasuraman [and] Leonard L. Berry [Books]. by Zeithaml, Valarie A \| Berry, Leonard L \| Parasuraman A. Material type: Text; Format: print Publication details: New York The Free Press 1990Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 ZEI. Place hold Add to cart (remove)
		The digital workplace designing groupware platforms / Charles E. Grantham, Larry D. Nichols. by Grantham, Charles E [author.] \| Nichols, Larry D. Material type: Text; Format: print Publication details: New York : Van Nostrand, 1993Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD30.3 GRA 1993 c.1. Place hold Add to cart (remove)
		Banking services and the consumer : a report / by the National Consumer Council by National Consumer Council. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London : Methuen, 1983Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HG2988 NAT 1983 c.1, ... Place hold Add to cart (remove)