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The handbook of professional service management : caring for the customer before, during and after the sale by John H. Wellemin. [Books].

by Wellemin, John H.

Material type: Text Text; Format: print Publication details: Bromley, Kent Chartwell-Bratt Ltd. 1984Availability: Items available for loan: Universiti Teknologi Brunei Library (1).

On great service : a framework for action Leonard L. Berry. [Books].

by Berry, Leonard L.

Material type: Text Text; Format: print Publication details: New York The Free Press 1995Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 BER.

The power of relationship marketing : how to keep customers for life Tony Cram. [Books].

by Cram, Tony.

Material type: Text Text; Format: print Publication details: London Pitman Publishing. 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 CRA.

Product plus : how product + service competitive advantage Christopher Lovelock H. [Books].

by Lovelock, Christopher H.

Material type: Text Text; Format: print Publication details: New York McGraw-Hill 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 LOV.

Running an effective sales office Patrick Forsyth. [Books].

by Forsyth, Patrick.

Edition: 2nd ed.Material type: Text Text; Format: print Publication details: Aldershot, Hants, England Brookfield 1985Availability: Items available for loan: Universiti Teknologi Brunei Library (1).

Running and effective help desk : planning, implementing marketing, automating, improving, outsourcing Barbara Czegel. [Books].

by Czegel, Barbara.

Material type: Text Text; Format: print Publication details: New York A Wiley-OED Publication 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD/9696.C62 CZE.

Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak.

by Horovitz, Jacques [author.] | Panak, Michele Jurgens [author.].

Material type: Text Text; Format: print Publication details: London : Pitman Publishing, 1992Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.2 HOR 1992 c. 1.

What customers value most : How to achieve business transformation by focusing on processes that touch your customers Stanley A. Brown [Books].

by Brown, Stanley A.

Material type: Text Text; Format: print Publication details: New York John Wiley & Sons 1995Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5.B76 BRO.

Customer service. [VHS Tapes].

Series: VideotrainMaterial type: Text Text; Format: print Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 CUS.

Customer services and support: implementing effective strategis by Colin Armistead and Graham Clack. [Books].

by Armistead, Colin | Clark, Graham.

Material type: Text Text; Format: print Publication details: Long Ace, London Pitman Publishing. 1992Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 ARM.

Customer services : marketing and the competitive environmen / Philip Ford.

by Ford, Philip [author].

Series: Banking certificate seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London Pitman Publishing. 1989Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HG2988 FOR 1989 c.2, ...

Delivering quality service : balancing customer perceptions and expectations Valarie A. Zeithaml, A. Parasuraman [and] Leonard L. Berry [Books].

by Zeithaml, Valarie A | Berry, Leonard L | Parasuraman A.

Material type: Text Text; Format: print Publication details: New York The Free Press 1990Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 ZEI.

The digital workplace designing groupware platforms / Charles E. Grantham, Larry D. Nichols.

by Grantham, Charles E [author.] | Nichols, Larry D.

Material type: Text Text; Format: print Publication details: New York : Van Nostrand, 1993Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD30.3 GRA 1993 c.1.

Banking services and the consumer : a report / by the National Consumer Council

by National Consumer Council.

Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London : Methuen, 1983Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HG2988 NAT 1983 c.1, ...

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