Your search returned 44 results.

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		Customer services : marketing and the competitive environmen / Philip Ford. by Ford, Philip [author]. Series: Banking certificate seriesMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London Pitman Publishing. 1989Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HG2988 FOR 1989 c.2, ... Place hold Add to cart (remove)
		Delivering quality service : balancing customer perceptions and expectations/ Valarie A. Zeithaml, A. Parasuraman [and] Leonard L. Berry by Zeithaml, Valarie A [author.] \| Berry, Leonard L [author.] \| Parasuraman A [author.]. Material type: Text; Format: print ; Audience: General; Publication details: New York : The Free Press, 1990Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 ZEI 1990. Place hold Add to cart (remove)
		The digital workplace designing groupware platforms / Charles E. Grantham, Larry D. Nichols. by Grantham, Charles E [author.] \| Nichols, Larry D. Material type: Text; Format: print Publication details: New York : Van Nostrand, 1993Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD30.3 GRA 1993 c.1. Place hold Add to cart (remove)
		Pemedulian pelanggan menurut perspektif Islam / Yang Berhormat Pehin Datu Seri Maharaja Dato Paduka Seri Setia (Dr.) Ustaz Haji Awang Abdul Aziz bin Juned by Awang Abdul Aziz bin Juned, Pehin Datu Seri Maharaja Dato Paduka Seri Setia (Dr.) Ustaz Haji Awang [author]. Material type: Text; Literary form: Not fiction ; Audience: General; Publisher: Bandar Seri Begawan : Jabatan Mufti Kerajaan, Jabatan perdana Menteri, 2007Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HF 5415.5 ABD c.2, ... Place hold Add to cart (remove)
		Good profit : how creating value for others built one of the world's most successful companies / Charles G. Koch. by Koch, Charles G. (Charles de Ganahl), 1935- [author]. Edition: 1st edition.Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: New York : Koch Industries, Inc. 2015Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD31 KOC 2015 c.1. Place hold Add to cart (remove)
		Customer relationship management : concept, strategy, and tools/ V. Kumar, Werner Reinartz by Kumar, V [author.] \| Reinartz, Werner [author.]. Edition: 2nd editionMaterial type: Text; Format: print ; Audience: General; Publication details: Heidelberg, New York : Springer, 2012Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 KUM 2012 c. 1. Place hold Add to cart (remove)
		No cover image available The Importance of Relationship Marketing Among The Banking Sector in Brunei Darussalam / Debbie Lim Keh Ying by Debbie Lim Keh Ying [author] \| Universiti Teknologi Brunei School of Business. Material type: Text; Format: print Publication details: Brunei Darussalam : Universiti Teknoloigi Brunei , © 2020Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT, THESIS & DISSERTATION, RTDS 311. Add to cart (remove)
		No cover image available The impact of service quality on postal service in customer satisfaction and trust : Case study in Brunei Darussalam / Amal Maziah binti Haji Muhd Sawara by Amal Maziah Binti Hj Muhd Sawara [author]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Brunei Darussalam : Univerisiti Teknologi Brunei , 2019Dissertation note: Dissertation (Master) - Universiti Teknologi Brunei (2019) Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT, THESIS & DISSERTATION, RTDS 228. Add to cart (remove)
		No cover image available Examining the factors influencing customers' intention to adopt mobile banking in Brunei Darussalam / Norhafizah binti Haji Abidin by Norhafizah binti Haji Abidin [author] \| Prof. Kamariah [supervisor] \| Dr. Fahmi [Dissertation coordinator]. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Bandar Seri Begawan : Universiti Teknologi Brunei, ©2019Dissertation note: Dissertation (Master) - Universiti Teknologi Brunei (2019) Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT, THESIS & DISSERTATION, RTDS 200. Add to cart (remove)
		No cover image available The effect of service quality on customer loyalty; a study on laundry business in Brunei Darussalam / Dayangku Syarifah binti Pengiran Haji Baharudin by Dayangku Syarifah binti Pengiran Haji Baharudin [author] \| Dr. Kabiru Maitama Kura [supervisor]. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Brunei Darussalam : Universiti Teknologi Brunei ; ©2019Dissertation note: Dissertation (Master) - Universiti Teknologi Brunei (2019) Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT, THESIS & DISSERTATION, RTDS 203. Add to cart (remove)
		Banking services and the consumer : a report / by the National Consumer Council by National Consumer Council. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London : Methuen, 1983Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HG2988 NAT 1983 c.1, ... Place hold Add to cart (remove)
		40 Activities for Improving Customer Service / Ian Linton by Linton, Ian [author]. Material type: Text Publication details: England : Gower , 1996Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (2)Call number: HF5414.5 LIN 1996 c.1, ... Add to cart (remove)
		No cover image available The Relationship Between Service Quality Delivery And Customer Satisfaction In Bank Islam Brunei Darussalam / By Jessica Zureen Binti Tuah. by Jessica Zureen Binti Tuah [author.] \| Universiti Teknologi Brunei UTB School Of Business. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Bandar Seri Begawan : Universiti Teknologi Brunei, ©2019Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT THESIS & DISSERTATION, RTDS 239. Add to cart (remove)
		No cover image available A Study of Patients Satisfaction in the Brunei Government Pharmacies Through Servqual / Hjh Siti Noorhainah binti Haji Muhammad Noor by Hjh Siti Noorhainah binti Haji Muhammad Noor [author.] \| Dr Fadzliwati binti Mohiddin [supervisor.] \| Universiti Teknologi Brunei School of Business. Material type: Text; Format: print ; Literary form: Not fiction Publication details: :Bandar Seri Begawan : Universiti Teknologi Brunei, ©2019Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT THESIS & DISSERTATION, RTDS 248. Add to cart (remove)
		Strategic brand management : building, measuring, and managing brand equity / Kevin Lane Keller. by Keller, Kevin Lane [author.]. Edition: 3rd editionMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall , 2008Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD69 KEL 2008 c. 1. Place hold Add to cart (remove)
		Customer behavior : a managerial perspective / Jagdish N. Sheth and Banwari Mittal by Sheth, Jagdish N [author.] \| Mittal, Banwari [author.]. Edition: 2nd editionMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Ohio : South-Eestern, a division of Thomson Learling, 2004Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.32 SHE 2004 c.1. Place hold Add to cart (remove)
		The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz. by Gutek, Barbara A [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: San Francisco, Calif : Jossey-Bass, c1995Online access: Contributor biographical information Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 GUT 1997 c. 1. Place hold Add to cart (remove)
		Contagious Customer Care / Nicky Frisby, Ian Chakravorty, Alison Lawrence. by Frisby, Nicky [author.] \| Chakravorty, Ian [author.] \| Lawrence, Alison [author.]. Material type: Text Publication details: United Kingdom : Go MAD Books, 2001Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 FRI 2001 c. 1. Place hold Add to cart (remove)
		The customer is always right! : thought-provoking insights on the importance of customer satisfaction from today's business leaders / Armen J. Kabodian. by Kabodian, Armen J [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Boston : Harvard Business School Press, 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 KAB 1996 c. 1. Place hold Add to cart (remove)
		Keeping customers / edited by John J. Sviokla and Benson P. Shapiro. by Sviokla, John J [editor.] \| Shapiro, Benson P [editor.]. Series: Harvard Business Review book seriesMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Boston : Harvard Business School Press, 1993Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 KEE 1993 c. 1 . Place hold Add to cart (remove)

		Customer services : marketing and the competitive environmen / Philip Ford. by Ford, Philip [author]. Series: Banking certificate seriesMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London Pitman Publishing. 1989Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HG2988 FOR 1989 c.2, ... Place hold Add to cart (remove)
		Delivering quality service : balancing customer perceptions and expectations/ Valarie A. Zeithaml, A. Parasuraman [and] Leonard L. Berry by Zeithaml, Valarie A [author.] \| Berry, Leonard L [author.] \| Parasuraman A [author.]. Material type: Text; Format: print ; Audience: General; Publication details: New York : The Free Press, 1990Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 ZEI 1990. Place hold Add to cart (remove)
		The digital workplace designing groupware platforms / Charles E. Grantham, Larry D. Nichols. by Grantham, Charles E [author.] \| Nichols, Larry D. Material type: Text; Format: print Publication details: New York : Van Nostrand, 1993Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD30.3 GRA 1993 c.1. Place hold Add to cart (remove)
		Pemedulian pelanggan menurut perspektif Islam / Yang Berhormat Pehin Datu Seri Maharaja Dato Paduka Seri Setia (Dr.) Ustaz Haji Awang Abdul Aziz bin Juned by Awang Abdul Aziz bin Juned, Pehin Datu Seri Maharaja Dato Paduka Seri Setia (Dr.) Ustaz Haji Awang [author]. Material type: Text; Literary form: Not fiction ; Audience: General; Publisher: Bandar Seri Begawan : Jabatan Mufti Kerajaan, Jabatan perdana Menteri, 2007Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HF 5415.5 ABD c.2, ... Place hold Add to cart (remove)
		Good profit : how creating value for others built one of the world's most successful companies / Charles G. Koch. by Koch, Charles G. (Charles de Ganahl), 1935- [author]. Edition: 1st edition.Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: New York : Koch Industries, Inc. 2015Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD31 KOC 2015 c.1. Place hold Add to cart (remove)
		Customer relationship management : concept, strategy, and tools/ V. Kumar, Werner Reinartz by Kumar, V [author.] \| Reinartz, Werner [author.]. Edition: 2nd editionMaterial type: Text; Format: print ; Audience: General; Publication details: Heidelberg, New York : Springer, 2012Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 KUM 2012 c. 1. Place hold Add to cart (remove)
		No cover image available The Importance of Relationship Marketing Among The Banking Sector in Brunei Darussalam / Debbie Lim Keh Ying by Debbie Lim Keh Ying [author] \| Universiti Teknologi Brunei School of Business. Material type: Text; Format: print Publication details: Brunei Darussalam : Universiti Teknoloigi Brunei , © 2020Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT, THESIS & DISSERTATION, RTDS 311. Add to cart (remove)
		No cover image available The impact of service quality on postal service in customer satisfaction and trust : Case study in Brunei Darussalam / Amal Maziah binti Haji Muhd Sawara by Amal Maziah Binti Hj Muhd Sawara [author]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Brunei Darussalam : Univerisiti Teknologi Brunei , 2019Dissertation note: Dissertation (Master) - Universiti Teknologi Brunei (2019) Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT, THESIS & DISSERTATION, RTDS 228. Add to cart (remove)
		No cover image available Examining the factors influencing customers' intention to adopt mobile banking in Brunei Darussalam / Norhafizah binti Haji Abidin by Norhafizah binti Haji Abidin [author] \| Prof. Kamariah [supervisor] \| Dr. Fahmi [Dissertation coordinator]. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Bandar Seri Begawan : Universiti Teknologi Brunei, ©2019Dissertation note: Dissertation (Master) - Universiti Teknologi Brunei (2019) Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT, THESIS & DISSERTATION, RTDS 200. Add to cart (remove)
		No cover image available The effect of service quality on customer loyalty; a study on laundry business in Brunei Darussalam / Dayangku Syarifah binti Pengiran Haji Baharudin by Dayangku Syarifah binti Pengiran Haji Baharudin [author] \| Dr. Kabiru Maitama Kura [supervisor]. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Brunei Darussalam : Universiti Teknologi Brunei ; ©2019Dissertation note: Dissertation (Master) - Universiti Teknologi Brunei (2019) Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT, THESIS & DISSERTATION, RTDS 203. Add to cart (remove)
		Banking services and the consumer : a report / by the National Consumer Council by National Consumer Council. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London : Methuen, 1983Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HG2988 NAT 1983 c.1, ... Place hold Add to cart (remove)
		40 Activities for Improving Customer Service / Ian Linton by Linton, Ian [author]. Material type: Text Publication details: England : Gower , 1996Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (2)Call number: HF5414.5 LIN 1996 c.1, ... Add to cart (remove)
		No cover image available The Relationship Between Service Quality Delivery And Customer Satisfaction In Bank Islam Brunei Darussalam / By Jessica Zureen Binti Tuah. by Jessica Zureen Binti Tuah [author.] \| Universiti Teknologi Brunei UTB School Of Business. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Bandar Seri Begawan : Universiti Teknologi Brunei, ©2019Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT THESIS & DISSERTATION, RTDS 239. Add to cart (remove)
		No cover image available A Study of Patients Satisfaction in the Brunei Government Pharmacies Through Servqual / Hjh Siti Noorhainah binti Haji Muhammad Noor by Hjh Siti Noorhainah binti Haji Muhammad Noor [author.] \| Dr Fadzliwati binti Mohiddin [supervisor.] \| Universiti Teknologi Brunei School of Business. Material type: Text; Format: print ; Literary form: Not fiction Publication details: :Bandar Seri Begawan : Universiti Teknologi Brunei, ©2019Availability: Items available for reference: Universiti Teknologi Brunei Library: Not for loan (1)Call number: UTB 120 REPORT THESIS & DISSERTATION, RTDS 248. Add to cart (remove)
		Strategic brand management : building, measuring, and managing brand equity / Kevin Lane Keller. by Keller, Kevin Lane [author.]. Edition: 3rd editionMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall , 2008Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD69 KEL 2008 c. 1. Place hold Add to cart (remove)
		Customer behavior : a managerial perspective / Jagdish N. Sheth and Banwari Mittal by Sheth, Jagdish N [author.] \| Mittal, Banwari [author.]. Edition: 2nd editionMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Ohio : South-Eestern, a division of Thomson Learling, 2004Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.32 SHE 2004 c.1. Place hold Add to cart (remove)
		The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz. by Gutek, Barbara A [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: San Francisco, Calif : Jossey-Bass, c1995Online access: Contributor biographical information Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 GUT 1997 c. 1. Place hold Add to cart (remove)
		Contagious Customer Care / Nicky Frisby, Ian Chakravorty, Alison Lawrence. by Frisby, Nicky [author.] \| Chakravorty, Ian [author.] \| Lawrence, Alison [author.]. Material type: Text Publication details: United Kingdom : Go MAD Books, 2001Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 FRI 2001 c. 1. Place hold Add to cart (remove)
		The customer is always right! : thought-provoking insights on the importance of customer satisfaction from today's business leaders / Armen J. Kabodian. by Kabodian, Armen J [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Boston : Harvard Business School Press, 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 KAB 1996 c. 1. Place hold Add to cart (remove)
		Keeping customers / edited by John J. Sviokla and Benson P. Shapiro. by Sviokla, John J [editor.] \| Shapiro, Benson P [editor.]. Series: Harvard Business Review book seriesMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Boston : Harvard Business School Press, 1993Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 KEE 1993 c. 1 . Place hold Add to cart (remove)

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Your search returned 44 results.