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		Handbook of customer satisfaction measurement/ Nigel Hill. by Hill, Nigel, 1952 - [author.]. Material type: Text; Format: print ; Audience: General; Publication details: England : Gower Publishing Limited, 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.335 HIL 1996 c. 1. Place hold Add to cart (remove)
		The power of relationship marketing : how to keep customers for life / Tony Cram. by Cram, Tony [author.]. Material type: Text; Format: print Publication details: London : Pitman Publishing, 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 CRA 1994 c. 1. Place hold Add to cart (remove)
		Seeking customers / edited, with an introduction by Benson P. Shapiro and John J. Sviokla. by Shapiro, Benson P [editor.] \| Sviokla, John J [editor.]. Material type: Text; Format: print ; Audience: General; Publication details: Boston : Harvard Business School Publishing Corporation, 1993Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5438.25 SEE 1993 c. 1. Place hold Add to cart (remove)
		The customer is key : gaining an unbeatable advantage through customer satisfaction/ Milind M. Lele. by Lele, Milind M [author.] \| Sheth, Jagdish N [author.]. Material type: Text; Format: print ; Audience: General; Publication details: New York : John Wiley & Sons, 1991Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.3 LEL 1991 c. 1. Place hold Add to cart (remove)
		Food quality and consumer value : delivering food that satisfies / M.J.A. Schroder. by Schroder, Monika .J.A [author.]. Material type: Text; Format: print ; Audience: General; Publication details: Germany : Springer - verlag berlin heidelberg, 2010Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: TX353 SCH 2010 c.2, ... Place hold Add to cart (remove)
		The customer is always right! : thought-provoking insights on the importance of customer satisfaction from today's business leaders / Armen J. Kabodian. by Kabodian, Armen J [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Boston : Harvard Business School Press, 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 KAB 1996 c. 1. Place hold Add to cart (remove)
		Keeping customers / edited by John J. Sviokla and Benson P. Shapiro. by Sviokla, John J [editor.] \| Shapiro, Benson P [editor.]. Series: Harvard Business Review book seriesMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Boston : Harvard Business School Press, 1993Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 KEE 1993 c. 1 . Place hold Add to cart (remove)
		The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld ; with Thomas Teal. by Reichheld, Frederick F [author.] \| Teal, Thomas [author.]. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 REI 1996 c. 1. Place hold Add to cart (remove)
		Ten keys to dynamic customer relations / Gregory H. Sorenson. by Sorenson, Gregory H [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London : Kogan Page, 1988Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HF5415.5 SOR 1988 c. 1, ... Place hold Add to cart (remove)
		An empirical research on undergraduate student learning satisfaction and employer satisfaction in Brunei Darussalam / Dr Juliet Hoh Chui San by Hoh Chui San, Juliet, Dr [author ]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Bandar Seri Begawan : Dewan Bahasa dan Pustaka Brunei , 2020Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: LA1239.5 HOH 2020 c.1 . Place hold Add to cart (remove)