Your search returned 37 results.

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		Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton. [Book]. by Ford, Robert C. (Robert Clayton), 1945- \| Heaton, Cherrill P. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Africa ; Albany, NY : Delmar/Thomson Learning, 2000Online access: Contributor biographical information \| Publisher description \| Table of contents only Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: TX911.3 FOR c.1. Place hold Add to cart (remove)
		Forging the productivity partnership William Sandy [Books]. by Sandy, William. Material type: Text; Format: print Publication details: New York McGraw-Hill 1990Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD/58.8 SAN. Place hold Add to cart (remove)
		The handbook of professional service management : caring for the customer before, during and after the sale by John H. Wellemin. [Books]. by Wellemin, John H. Material type: Text; Format: print Publication details: Bromley, Kent Chartwell-Bratt Ltd. 1984Availability: Items available for loan: Universiti Teknologi Brunei Library (1). Place hold Add to cart (remove)
		Industrial marketing cases and concepts E. Raymond Corey. [Books]. by Panak, Michele Jurgens. Edition: 4th ed.Material type: Text; Format: print Publication details: Englewood Cliffs,N.J. Prentice-Hall 1991Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415 COR. Place hold Add to cart (remove)
		On great service : a framework for action Leonard L. Berry. [Books]. by Berry, Leonard L. Material type: Text; Format: print Publication details: New York The Free Press 1995Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 BER. Place hold Add to cart (remove)
		Bank marketing management / Arthur Meiden by Meiden, Arthur [author]. Series: Macmillan studies in marketing managementMaterial type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: London Macmillan, 1984Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HG1616 MEI 1984 c.1. Place hold Add to cart (remove)
		The power of relationship marketing : how to keep customers for life Tony Cram. [Books]. by Cram, Tony. Material type: Text; Format: print Publication details: London Pitman Publishing. 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 CRA. Place hold Add to cart (remove)
		Product plus : how product + service competitive advantage Christopher Lovelock H. [Books]. by Lovelock, Christopher H. Material type: Text; Format: print Publication details: New York McGraw-Hill 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 LOV. Place hold Add to cart (remove)
		Quality value banking : effective management systems that increse earnings, lower costs, and provide competitive customer service Janet L. Gray [and] Thomas W. Harvey. [Books]. by Gray, Janet L \| Harvey, Thomas W. Material type: Text; Format: print Publication details: New York John Wiley & Sons 1992Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HG/1616 GRA. Place hold Add to cart (remove)
		No cover image available Remember me McGraw-Hill. [VHS Tapes]. by McGraw-Hill. Material type: Text; Format: print Publication details: Hampshire Gower Publishing Company Ltd. 1981Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HF/5415.5 MCG, ... Place hold Add to cart (remove)
		Running an effective sales office Patrick Forsyth. [Books]. by Forsyth, Patrick. Edition: 2nd ed.Material type: Text; Format: print Publication details: Aldershot, Hants, England Brookfield 1985Availability: Items available for loan: Universiti Teknologi Brunei Library (1). Place hold Add to cart (remove)
		Running and effective help desk : planning, implementing marketing, automating, improving, outsourcing Barbara Czegel. [Books]. by Czegel, Barbara. Material type: Text; Format: print Publication details: New York A Wiley-OED Publication 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HD/9696.C62 CZE. Place hold Add to cart (remove)
		Seeking customers and keeping customers with field guide to marketing edited by Benson Shapiro and John Sviokla [diskette]. by Shapiro, Benson. Material type: Text; Format: print Publication details: Boston, MA Harvard Business School Press 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 SEE. Place hold Add to cart (remove)
		Services marketing / Valarie A. Zeithaml [and] Mary Jo Bitner. by Zeithaml, Valarie A [author.] \| Bitner, Mary Jo [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: New York : The McGraw-Hill Companies, 1996Availability: Items available for loan: Universiti Teknologi Brunei Library (2)Call number: HD 9980.5 ZEI c.2, ... Place hold Add to cart (remove)
		Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak. by Horovitz, Jacques [author.] \| Panak, Michele Jurgens [author.]. Material type: Text; Format: print Publication details: London : Pitman Publishing, 1992Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.2 HOR 1992 c. 1. Place hold Add to cart (remove)
		Upside-down marketing : turning your ex-customers into your best customers / George R. Walther. by Walther, George R [author.]. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: New York : McGraw-Hill., 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF 5415.13 WAL 1994 c. 1. Place hold Add to cart (remove)
		What customers value most : How to achieve business transformation by focusing on processes that touch your customers Stanley A. Brown [Books]. by Brown, Stanley A. Material type: Text; Format: print Publication details: New York John Wiley & Sons 1995Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5.B76 BRO. Place hold Add to cart (remove)
		No cover image available Command performance : the art of delivering quality service/ with a preface by John E. Martin. by Martin, John E [author.]. Material type: Text; Format: print Publication details: Boston, MA : Harvard Business School Press, 1994Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF5415.5 COM 1994 c. 1. Place hold Add to cart (remove)
		No cover image available Customer service. [VHS Tapes]. Series: VideotrainMaterial type: Text; Format: print Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 CUS. Place hold Add to cart (remove)
		Customer services and support: implementing effective strategis by Colin Armistead and Graham Clack. [Books]. by Armistead, Colin \| Clark, Graham. Material type: Text; Format: print Publication details: Long Ace, London Pitman Publishing. 1992Availability: Items available for loan: Universiti Teknologi Brunei Library (1)Call number: HF/5415.5 ARM. Place hold Add to cart (remove)

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Your search returned 37 results.